General Conditions of Sale

Article 1 — Identification of the Seller

Company name: NexusTok (SAS) Share capital: €300 Head office: 173 rue de Courcelles, 75017 Paris, France SIRET: 103 737 623 00019 Email address: contact@nexus-tok.com Website: https://nexus-tok.com

Article 2 — Scope of Application

These General Conditions of Sale (hereinafter “CGV”) apply to all subscription purchases made by any User (hereinafter “the Buyer”) on the site https://nexus-tok.com and the associated software. They constitute the sole basis of the commercial relationship between the Company and the Buyer and take precedence over any other commercial document. Any purchase implies full acceptance of these General Terms and Conditions. These General Terms and Conditions are drawn up in accordance with the provisions of the French Consumer Code, in particular articles L. 111-1 et seq. relating to pre-contractual information, L. 221-1 et seq. relating to contracts concluded remotely, as well as Regulation (EU) 2016/679 (GDPR).

Article 3 — Offers and Prices

NexusTok offers the following subscription offers, the prices of which are indicated in euros including tax:

The Company reserves the right to modify its prices at any time. Any price change will be notified to the Buyer by e-mail at least 30 days before it comes into force. It will not apply to current subscriptions until the next renewal. The prices displayed are all taxes included (TTC). The applicable VAT is that in force in France on the day of the order.

Article 4 — ProOrder and Payment Process

Subscribing to a paid subscription is carried out directly on the Platform by following the following steps: Selection of the desired offer. Creation or connection to the user account. Entering payment information on the secure interface of Stripe (https://stripe.com). Validation of the order and payment. Subscription confirmation by email. Payment is processed exclusively by Stripe, Inc. (or its European entity Stripe Payments Europe, Ltd.), a PCI-DSS certified third-party payment service provider. The Company NexusTok does not store the Buyer's bank card data at any time. In the event of payment failure, access to the features of the paid offer will be suspended until regularization. Stripe may make multiple automatic debit attempts depending on the configured reminder settings.

Article 5 — Activation and Access to the Service

The Service being an intangible digital product provided immediately after confirmation of payment, the Buyer benefits from instant access to the features subscribed to upon validation of his order. The Company sends the Buyer an order confirmation by e-mail including a summary of the subscription taken out and the terms of access to the Service.

Article 6 — Right of Withdrawal

In accordance with article L. 221-28 12° of the Consumer Code, the 14-day right of withdrawal provided for contracts concluded remotely does not apply to contracts for the supply of digital content not provided on a physical medium whose execution began with the express prior agreement of the consumer and express waiver of his right of withdrawal. By subscribing to a NexusTok subscription and immediately accessing the Service, the Buyer expressly acknowledges waiving his 14-day legal right of withdrawal, in accordance with the aforementioned provisions.

Article 7 — Refund Policy

Notwithstanding the waiver of the legal right of withdrawal provided for in Article 6, the Company NexusTok grants, on a commercial basis and exceptionally, a grace period of 48 hours from the date of subscription. During this 48-hour period, the Buyer may request a full refund of his subscription only in the event that the NexusTok software presents a major technical malfunction rendering the Service completely unusable, duly noted and validated by the NexusTok support service. The refund request must be sent to contact@nexus-tok.com within this 48-hour period, accompanied by a detailed description of the malfunction and any relevant screenshot or log. Apart from this strict case, no refund will be granted, in particular for the following reasons (non-exhaustive list): Personal dissatisfaction or change of mind of the Buyer. Suspension or banning of the User's TikTok account. Banning of the User on a third-party game server. Incompatibility of the Service with computer equipment that does not comply with the technical prerequisites. Developments in the Service decided by the Company. Planned outages of the Service for maintenance.

Article 8 — Renewal and Termination

Pro (monthly) and Annual subscriptions renew automatically at the end of each period, unless previously terminated by the Buyer. The Buyer can cancel their subscription at any time from their dashboard or by contacting support at contact@nexus-tok.com. Termination takes effect on the end date of the current subscription period. The Buyer retains access to the Service until this date. In the event of termination, no prorated refund of the remaining period will be made. The Company reserves the right to terminate a subscription without reimbursement in the event of a proven violation of these General Terms and Conditions or the General Terms and Conditions.

Article 9 — Guarantees and Liability

The Service is provided "as is", without express or implied warranty as to its fitness for a particular purpose, its freedom from error or interruption, or its compatibility with all computer equipment and configurations. The Company implements reasonable means to ensure continuity of the Service. The Company's liability is limited as provided for in Article 11 of the T&Cs.

Article 10 — Applicable Law

These General Terms and Conditions are subject to French law. Any dispute relating to their interpretation or execution will be handled in accordance with the provisions of Article 14 of the T&Cs.